03 · The Flow
Cleaners dispatched. Maintenance ticketed. Conversations closed while the units go quiet.
Division of labour
The AI resolves the volume.
We resolve the judgment.
- Booking questions & availability
- Arrival and checkout instructions
- WiFi, door codes & smart lock resets
- House rules and building policies
- Local recommendations, tailored to the stay
- Booking modifications & date changes
- Issues during the stay & appliance troubleshooting
- Cleaner scheduling & turnover changes
- Maintenance dispatch to standby vendors
- Review requests, timed after checkout
- Refunds above the agreed threshold
- Legal disputes and formal complaints
- Insurance claims
- Damage assessments & deposit decisions
- Anything the AI is not permitted to decide
The escalation boundary is set with the portfolio owner during the audit, and the AI is not allowed to cross it.
Plugs into the stack already running the portfolio
Hospitable
Hostaway
Guesty
Airbnb
PriceLabs
Turno
Breezeway